Customer Care experience with “4PICS-1WORD”

 There are few things I like in life – Music,
Food, Writing, Reading, Movies and Games….
For games, I love
Word Games a lot – Crossword puzzles, Scrabble, Wordalot, 4pics-1word, just
think of any word game you know…. I am in!!
On my previous
phone, I had played “4pics-1 word
to about Level 2000 or more before I lost my phone. I was devastated because I
knew I would have to start from the scratch when I get a new phone. I had to
send a mail to their Customer Care asking if they could do anything to help me.
(Imagine sending a mail because of a game
ooo…chai Andikan oooo). 
In all sincerity, I
didn’t expect any response, my mail was just a combination of two sentences and
I didn’t even greet properly sef……I just did it to fulfil all
Guess what Brethen?
Do you know that these oyinbo people took time to respond, explain and even made
me feel better? They also went as far as offering me free coins to compensate
me. I was beyond shocked!!!!!!!!!!!!!!!!!!!!!!!!!
Organizations that
may not have the human and capital resources like your present place of work
does, ‘maybe just an online presence’,
are taking initiative that the customer is always KING!!! They are doing
everything possible to meet and exceed customers’ expectations and we should
not be left behind. Wherever, we find ourselves, we should ensure that we do
everything within our capacity to give our customers the needed attention.
As you step out
today, ensure you are a ‘blessing’
and not a ‘burden’ to your
 Moral lesson
Give your job the best of you.
Be empathetic to others.
If at any point you have failed,
don’t allow it end there. Make amends.
About the Author
Here is what Andikan Inyang also known as ‘Sparks’ has to say about herself………………….

a Chemical Engineering graduate, former Immigration Officer and present
day banker…..and most importantly, a foodie, I hide behind my
pen…….therein lies my strength. I hope to pursue a career in writing
and explore the world of poetry. So help me God.

Oluwole Olusanya
Oluwole Olusanya is the Founder and Chief Executive Officer (CEO) of one of the fastest-growing lifestyle and entertainment website in the country. He is a banker, writer, blogger, public affairs analyst and a tax consultant. He anchors Trending Topics on SHEFFA where he shares his thoughts and opinions on trending issues. He is currently studying for a Master’s Degree in Business Administration at the University of South Wales, Wales, United Kingdom. He has diplomas in Banking and Finance, Investigative Journalism, Creative Writing, and Linguistics from Lagos State Polytechnic, Isolo, Lagos, University of Strathclyde, Glasgow, Scotland and The Open University, Milton Keynes, United Kingdom.